If it’s easy for your users to let you know of bugs (e.g. they don’t have to send you an email) they’ll do it faster, and more often.
You don’t want to overwhelm your users with popups. Choose whether to make it pop up after some time, on a specific page, a user action or just have it wait patiently in the corner, ready when needed.
No need for a live chat
Your users expect instant replies in live chats, but it requires 24/7 attention.
With prps, you can get feedback from all users, without the need to reply immediately. Even if you have a high traffic site.
Makes your site look better,
not worse (sorry other widgets)
Change any text in the widget to make it fit your brand. Choose when and where it will pop up, or simply place it on the site to be used by your users when needed.
It's fast, and doesn't add any weight to your site.